Leadership Nudge™ – Make the Invisible Visible
I’m here at Children’s Hospital of Colorado where we’re building a new hospital.
Humans like to be able to see, touch, and get a sense of where things are oriented.
So, here we have these mock-ups. We’re using just pegboard to mock up what the new patient rooms will look like.
There used to be a bed here and some carts, but you can still see what’s on the wall. There’s an oxygen connection, power outlets; even a clock, monitors and that kind of thing.
The nurses and the doctors come and move these things around. It’s very easy. It’s just on peg-board.
Now, another way to make the invisible visible is with the schedule.
So, here we have the scheduled graph, and this is called a ‘pull chart’.
People are putting a sticky note on the schedule – making it very visible to everyone:
“Here is what I need to be able to deliver this by this date.”
It’s part of the same principle. Make the invsibile visible.
I’m David Marquet, and that’s your Leadership Nudge.