David Marquet - Intent Based Leadership: Create Leaders at Every Level

Monthly Archives: December 2016


Scripting for Teams

Leadership Nudge – SCRIPTING FOR TEAMS

Have you ever seen a really high performing team operating where people are saying things and everyone know exactly what the other person is doing? They are getting the right information at exactly the right time. Well, that comes about because of scripting. Scripting is where we choose the words or we deliberately script up the words that we are going to say to make the procedure happen.

Most procedures state a sequence of operations – what needs to happen. Often they don’t say the words that are needed to make those things happen. There may be information that another team member needs that I have, or the information someone else has that I need.

So what we do is. If you have multiple shifts, you have each shift take a whack at the script and then they pass the script from shift to shift. Each shift iterates the script. It’s great training because they have a physical thing that you can check. And they are each building on each other’s work. And at the end they have a better sense of what they all need to say to make the thing happen.

Our Leadership Nudge to you this week is this:

Try writing the script for a process or procedure and let your team edit it.

Let us know what how it goes!

Enroll for the Leadership Nudge –  www.davidmarquet.com

Leadership is a Practice

Leadership Nudge – LEADERSHIP IS A PRACTICE

When implementing Intend -Based Leadership within your organization, it takes practice and dedication just like a soccer or football team. Daily, weekly, bi-monthly or monthly practice sessions are vital in order to have greater consistency over a period of time.

In difficult circumstances or in time management projects, you may want to take back control and start telling people what to do again. However, resist the urge to give orders, keep up the momentum and by doing so you will see great benefits within your leadership team and your organization.

Momentum can be defined as; the strength or force that allows something to continue to grow stronger or faster as time passes.

We encourage you to;

  • Keep giving control
  • Resist the urge of telling people what to do
  • Keep seeing leaders at every level

Keep scaling up the ladder of leadership with your team by saying:

  • What do you see?
  • What do you think?
  • What would you like to do?
  • What do you intend to do?

Our Leadership Nudge to you this week is this:

Practice, practice, practice!

Let us know what how it goes!

Enroll for the Leadership Nudge –  www.davidmarquet.com

Avoid Chaos, Tune Control

Leadership Nudge – AVOID CHAOS, TUNE CONTROL

We use figure 1a. to illustrate one of the fundamental concepts in Intent-Based Leadership™. That concept is that leaders need to tune the amount of control that they are giving their team to the level of competence and clarity that each team member has. The key word is tune.

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In a situation where the team has more competence and clarity compared with the authority to make decisions, we find very frustrated people. On the other hand, leaders fear giving too much authority to make decisions without the competence and the clarity. This results in chaos and bad decisions.

One of the problems is that if we don’t really have a good understanding of someone’s competence and clarity we always default to the low end of giving control. That is the safe way to go. When we default to the low end it results in over-controlling the situation which generally puts people in the frustration zone.

When we poll organizations, 63% of people report themselves in the frustration zone, about 20% report themselves in the sweet spot, and about 15% report themselves in the chaos zone. Remember, the leaders job is to tune the level of control based on each person’s level of competence and clarity.

Our Leadership Nudge to you this week is this:

Tune the level of control you exercise, based on the level of competence and clarity your team possesses.

Let us know what how it goes!

Enroll for the Leadership Nudge –  www.davidmarquet.com

Certify, Don’t Brief

Leadership Nudge – CERTIFY, DON’T BRIEF

You are in charge of a team and about to engage in a major operation or evolution- a very important crane lift, or surgical procedure, or an airplane taking off, or, for us on USS Santa Fe, starting up the reactor. You gather the team together to do a briefing. You review each person’s responsibilities. And at the end you say, “Hey, how are you doing? Any questions? Do you understand?” Everyone understands and nods. Then you go and do the operation.

Well, don’t do that. Instead, cancel all your briefings. The problem is briefings are very passive for all of the participants. The only person really involved is the person leading the briefing. Instead of doing a briefing, do a certification.

A certification is different from a briefing in two key ways. Number 1, the participants say what their responsibilities will be during the operation. They talk about what they might be looking for, the key decisions that they might have to make. They talk about their understanding of the sequence of events during the operation.

And then number 2, the person in charge makes the decision that the team is ready to move forward. So number 1 is from the participants up. And number 2, there’s a decision that you’re ready to move forward with the operation.

Our Leadership Nudge to you this week is this:

Have your team tell you their responsibilities and then you make the decision to proceed. Certify your team, don’t brief!

Let us know what how it goes!

Enroll for the Leadership Nudge –  www.davidmarquet.com

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